1) Privacy Policy
This Privacy Policy explains how El Wakel ("we", "our", "us") collects, uses, shares, and protects information when you use ElWakel mobile application and related services (the "App"). By using the App, you agree to the practices described in this policy.
1.1 Information We Collect
- Account & Profile Data: such as name, phone number, email, and any profile details you provide.
- Usage Data: interactions with the App, pages/screens visited, actions taken, and crash logs.
- Device Data: device type, OS version, app version, language, and identifiers used for analytics and security.
- Location Data (optional): if you allow it, we may collect approximate or precise location to provide location-based features.
- User Content: any content you submit through the App (e.g., requests, messages, attachments) if the App supports it.
1.2 How We Use Your Information
- Provide and operate the App features, including account access and service delivery.
- Improve performance, user experience, and fix bugs.
- Customer support and responding to your requests.
- Security, fraud prevention, and protecting user accounts.
- Send important service messages (e.g., verification, updates, security alerts).
1.3 Legal Bases (Where Applicable)
- Consent: for optional data such as location or marketing messages (if enabled).
- Contract: to provide App services you request.
- Legitimate Interests: analytics, security, and service improvement.
- Legal Obligation: compliance with laws and regulations.
1.4 Sharing & Disclosure
We do not sell your personal data. We may share information only in these cases:
- Service Providers: trusted vendors who help us run the App (hosting, analytics, messaging) under confidentiality.
- Legal Requirements: if required by law, court order, or to protect rights and safety.
- Business Transfers: if we are involved in a merger, acquisition, or asset sale (with appropriate safeguards).
1.5 Data Retention
We keep personal data only as long as needed for the purposes described above, unless a longer retention period is required by law. When no longer needed, we delete or anonymize it.
1.6 Security
We use reasonable technical and organizational measures to protect your data. However, no online service is 100% secure, so we cannot guarantee absolute security.
1.7 Your Rights
Depending on your location, you may have rights such as:
- Access, update, or delete your personal information.
- Withdraw consent (for features that rely on consent).
- Object to or restrict certain processing.
- Request a copy of your data (data portability).
To request any of these, contact us at info@elwakel.com.
1.8 Children’s Privacy
The App is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.
1.9 Third-Party Services
The App may use third-party services (e.g., analytics, map services, payment processors). Their processing is governed by their own policies. We encourage you to review them where relevant.
1.10 Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last Updated" date at the top. Continued use of the App after changes means you accept the updated policy.
1.11 Contact Us
If you have questions about privacy, contact:
El Wakel
Email: info@elwakel.com
2) Terms & Conditions
These Terms & Conditions ("Terms") govern your use of ElWakel (the "App") provided by El Wakel. By accessing or using the App, you agree to these Terms.
2.1 Eligibility
You must be legally allowed to use the App in your country. If you are using the App on behalf of an organization, you confirm you have authority to bind that organization to these Terms.
2.2 User Account
- You are responsible for keeping your login credentials confidential.
- You agree to provide accurate information and update it when needed.
- You must notify us immediately if you suspect unauthorized access.
2.3 Acceptable Use
You agree not to:
- Use the App for illegal activities or to violate any laws.
- Attempt to hack, reverse engineer, disrupt, or misuse the App.
- Upload harmful content (malware) or abusive, hateful, or infringing materials.
- Impersonate others or misrepresent your identity.
2.4 Services & Availability
We aim to keep the App available and accurate, but we do not guarantee uninterrupted operation. We may modify, suspend, or discontinue parts of the App at any time.
2.5 Payments (If Applicable)
If the App includes paid services, prices and payment terms will be shown in the App. Payments may be processed by third-party providers, and their terms may apply.
2.6 Intellectual Property
The App, including its design, logos, text, and software, is owned by El Wakel or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without permission.
2.7 User Content
If you submit content through the App, you confirm you have the rights to share it. You grant us a limited license to use it only to operate and improve the App (e.g., display your request, deliver the service).
2.8 Termination
We may suspend or terminate access if you violate these Terms or if required for security or legal reasons. You may stop using the App at any time.
2.9 Disclaimer
The App is provided "as is" and "as available". To the maximum extent allowed by law, we disclaim warranties of any kind, including fitness for a particular purpose and non-infringement.
2.10 Limitation of Liability
To the extent permitted by law, El Wakel is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue arising from your use of the App.
2.11 Governing Law
These Terms are governed by the laws applicable in the country/region where El Wakel operates, unless local law requires otherwise.
2.12 Contact
For questions about these Terms, contact:
Email: info@elwakel.com
3) Contact Us
Need help or have questions? Email us at: info@elwakel.com